Privacy Policy

Effective Date: January 1, 2026

FinProtect Advisory Ltd ("FinProtect", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website at finprotect.help.

1. Information We Collect

We collect the following categories of personal information when you submit a case review request:

Identity data: Full name
Contact data: Email address, phone number, preferred contact method
Financial data: Approximate amount of financial loss (range selection only)
Case data: Description of the fraud you experienced
Technical data: IP address, browser type, pages visited, timestamps (collected automatically)

2. How We Use Your Information

We use your personal data for the following purposes:

To assess your case and determine whether we can assist with fund recovery
To contact you regarding your case via your preferred method
To provide fund recovery services if you engage us
To comply with legal obligations and regulatory requirements
To improve our website and services
To detect and prevent fraud and spam submissions

3. Legal Basis for Processing

We process your personal data on the following legal bases under applicable data protection law:

Consent: By submitting the contact form, you consent to us processing your data for the purposes described
Legitimate interests: To operate our business, prevent fraud, and improve our services
Contract: To fulfil obligations under a service agreement if you engage our services
Legal obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

Service providers: Third-party vendors who assist with IT services, case management, and communications — bound by confidentiality obligations
Legal compliance: When required by law, court order, or regulatory authority
Recovery partners: With your explicit consent, to financial institutions or legal partners involved in your recovery case

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Case-related data is typically retained for 7 years following case closure for legal and regulatory compliance purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access — request a copy of your personal data
Right to rectification — correct inaccurate data
Right to erasure — request deletion of your data
Right to restrict processing — limit how we use your data
Right to data portability — receive your data in a machine-readable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, contact us at [email protected].

7. Cookies and Tracking

Our website uses essential technical cookies necessary for the site to function properly, including Cloudflare Turnstile for spam protection. We do not use advertising cookies or cross-site tracking cookies.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data is transmitted over encrypted HTTPS connections.

9. International Transfers

Your data may be processed in countries outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

10. Third-Party Services

Our website uses the following third-party services that may process data:

Cloudflare: Infrastructure, DDoS protection, and Turnstile spam prevention
Elfsight: Third-party review widget (subject to Elfsight's privacy policy)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date.

12. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, contact us at:

FinProtect Advisory Ltd
Suite 1702, Edinburgh Place, 6 Edinburgh Place
Central, Hong Kong
Email: [email protected]
Phone: +852 3705 8820